Shipping policy
Effective Date: January 2026
At HealoDerm, we are committed to providing high-quality, science-driven skincare products and a positive customer experience. Please review the information below regarding shipping, returns, and refunds for purchases made through healoderm.ca.
SHIPPING POLICY
Order Processing
Orders are typically processed within 1–2 business days after your order is placed, excluding weekends and holidays.
- This 1–2 business day processing timeframe applies to local orders.
For orders shipping to other provinces or international destinations, an estimated delivery timeframe will be provided once your order has been processed and shipped.
- Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Times
Shipping times vary depending on your location and selected shipping method. Estimated delivery times will be provided for interprovincial and international shipments. Please note that delivery times may be extended during peak periods, holidays, or promotional events.
Shipping Costs
Shipping rates are calculated at checkout and are based on order value, shipping method, and destination.
Tracking
Once your order ships, you will receive a tracking number via email to monitor the progress of your shipment.
CONTACT US
If you have any questions regarding shipping, returns, or refunds, please contact us:
Email: Info@healoderm.ca
Phone: +1 (604) 761-3947