Refund policy
Effective Date: January 2026
At HealoDerm, we are committed to providing high-quality, science-driven skincare products and a positive customer experience. Please review the information below regarding shipping, returns, and refunds for purchases made through healoderm.ca.
RETURN POLICY
30-Day Satisfaction Guarantee
If you are not completely satisfied with your HealoDerm purchase made directly from healoderm.ca, you may request a return within 30 days of the purchase date, subject to the conditions outlined below.
Returns are accepted only for orders placed directly on healoderm.ca. Products purchased from unauthorized retailers or third-party sellers are not eligible for return or refund.
Eligibility for Returns
To be eligible for a return:
- The return request must be made within 30 days of purchase
- Proof of purchase (order number and email used to place the order) is required
- Products must meet the usage requirements below
Opened & Used Products
Opened and used products are eligible for return only if more than 70% of the product remains.
Products with less than 70% of the original product remaining are not eligible for return or refund.
This policy allows customers to try our products while maintaining quality and fairness standards.
Non-Returnable Items
- Products with less than 70% remaining
- Products purchased from unauthorized retailers
- Shipping and handling fees
HOW TO REQUEST A RETURN
To initiate a return, please email Info@healoderm.ca with the following information:
- Full name
- Order number
- Email used to place the order
- Product(s) you wish to return
- Reason for return
If your return request is approved, our customer support team will provide instructions for returning the product(s).
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
Original shipping and handling fees are non-refundable.
REFUND PROCESSING
Once your return is received and inspected:
- Approved refunds will be issued to the original method of payment
- Please allow up to 30 days for the refund to be processed and reflected on your statement
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
If you receive a defective, damaged, or incorrect item, please contact Info@healoderm.ca as soon as possible with:
- Your order number
- Product name
- Description of the issue
Our support team will assist you with a replacement, exchange, or store credit, as applicable.
ORDER CANCELLATIONS & MODIFICATIONS
Orders are processed promptly. Once an order has been placed, we may be unable to cancel or modify it. If you need assistance, please contact us immediately, and we will do our best to help depending on fulfillment status.
RIGHT TO REFUSE RETURNS
HealoDerm reserves the right, at its sole discretion, to refuse any return that does not meet the conditions outlined in this policy.
CONTACT US
If you have any questions regarding shipping, returns, or refunds, please contact us:
Email: Info@healoderm.ca
Phone: +1 (604) 761-3947